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Shipping policy
Last Updated: April 26, 2025
Order Processing
We offer both standard and expedited shipping via third-party suppliers. Shipping carriers are selected based on product availability and delivery location.
All orders are processed within 1–3 business days (excluding weekends and holidays). For example, if you place an order on a Tuesday, it will be shipped no later than Friday.
During high-volume periods, order processing may be delayed by up to 5 additional business days. We appreciate your patience and will notify you via email if there is a significant delay.
Address Accuracy & Order Corrections
Orders may be delayed if there is incomplete or incorrect checkout information, such as an inaccurate shipping address or failed payment. You have 6 hours after placing your order to make changes. Please email us at support@calmchords.com within this window to request corrections.
Important:
It is the buyer’s responsibility to provide accurate shipping information. We cannot guarantee address changes once your order enters processing. Please double-check your address during checkout. We are not liable for packages sent to incorrect addresses provided by the customer.
Once an order has been processed or shipped, we cannot change the destination address. If the package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional fees may apply).
Estimated Shipping Times
- United States: 12–18 business days
- United Kingdom: 7–14 business days
- International: 7–20 business days (depending on destination)
Note: Shipping timeframes are estimates and may be affected by customs procedures in your country. Customs clearance times vary and are beyond our control.
Shipping Delays
Shipping may be delayed due to circumstances beyond our control, including but not limited to:
- Customs inspections
- Labor strikes or transport disruptions
- Severe weather
- Peak holiday season volume
- Oversized or restricted items
- Errors by the shipping carrier
In the event of a delay, we will do our best to keep you informed via email.
Shipping Guarantee
We stand by our delivery promise. If your order does not arrive within the timeframes below, you are eligible for a free replacement or a full refund:
- United States / United Kingdom: 45 calendar days from shipping date
- Rest of the World: 50 calendar days from shipping date
International Duties & Taxes
CalmChords is not responsible for any customs duties, taxes, or other fees incurred during or after shipping. These charges are the sole responsibility of the customer.
Returns
By placing an order with us, you agree to cover the cost of return shipping (if applicable). Returns are generally applicable in cases where the customer changes their mind, orders the wrong item, or provides an incorrect shipping address. For more details, please refer to our Refund and Return policy.